Our Policies

Company Policy – The Graphix Studio

Welcome! This section outlines our policies for working with clients, ensuring a smooth, professional, and transparent experience for all design, branding, and creative direction projects. By booking our services, you agree to the terms below.

1. Booking & Payment Terms

Deposit:

A 50% non-refundable deposit is required to secure your project and schedule your work.
Work will not begin until the deposit is received.

Final Payment:

The remaining 50% is due before delivery of final files or project completion.
Files, source materials, or any deliverables will only be released once full payment has been received.

Payment Methods:

We accept online payment methods, e.g., PayPal, credit card.
All prices are listed in CAD. Any transaction fees are the client’s responsibility.

2. Refunds & Returns

Deposits are non-refundable. They secure your project date and cover initial consultation, research, and creative work.
Final payments are also non-refundable once files have been delivered, except in cases where the company fails to deliver as agreed.
Revisions are included as outlined in the service agreement. Additional revisions beyond the agreed scope may incur extra fees.
We do not accept returns on digital files, designs, or branding assets once delivered.

3. Project Scope & Revisions

All project details, including deliverables, timelines, and revisions, will be clearly defined in the service agreement.
Any additional work outside the original scope will require a new quote and may incur additional charges.
Clients are responsible for providing accurate content, logos, and necessary materials in a timely manner. Delays may affect the project timeline.

4. Delivery & Timeline

Estimated timelines will be provided at the start of the project.
Delivery dates are contingent upon client responsiveness and timely approval of drafts and materials.
The company is not responsible for delays caused by the client or unforeseen circumstances outside our control.

5. Intellectual Property & Ownership

The company retains ownership of all preliminary designs, concepts, and creative work until full payment is received.
Upon full payment, the client is granted a license to use final delivered files for the agreed purpose.
The company reserves the right to display work in portfolios, social media, or marketing materials unless explicitly agreed otherwise.

6. Privacy & Confidentiality

We respect your privacy and will never share your personal information with third parties without your consent.
Any confidential information, content, or materials shared by the client will remain secure and used solely for project purposes.
Our privacy practices comply with privacy laws.

7. Communication

All project communications should be conducted via email, scheduled calls, or agreed messaging platforms.
Response times may vary, but we strive to respond within 48-72 hours.
Clients are encouraged to provide clear, timely feedback to keep the project on schedule.

8. Cancellation Policy

Clients may cancel a project at any time, but deposits are non-refundable.
If work has commenced beyond the deposit stage, additional fees may apply for completed work.

9. Liability

The company is not liable for any indirect, incidental, or consequential damages arising from the use of delivered designs.
Clients are responsible for ensuring that all content provided is original, legal, and does not infringe on third-party rights.

10. Agreement

By booking services, the client acknowledges they have read, understood, and agreed to all policies outlined above.
These policies are subject to change, and clients will be notified of any updates before new projects commence.

This policy protects both the company and clients, sets clear expectations around payment, revisions, and intellectual property, and ensures professional boundaries are maintained.

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